Privacy Policy

Last Updated: Aug 5, 2025

1. Introduction

At SafeCloakVPN, we are committed to protecting your privacy and providing you with a secure and private internet experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and mobile application.

Please read this Privacy Policy carefully. By using SafeCloakVPN's services, you consent to the data practices described in this statement. If you do not agree with the data practices described, you should not use SafeCloakVPN.

2. Information We Collect

We are committed to collecting minimal information necessary to provide our VPN service. Here's what we collect:

2.1 Account Information

When you create an account with SafeCloakVPN, we collect:

  • Payment information (processed by our third-party payment processors)

2.2 VPN Usage Data

We maintain a strict no-logs policy for VPN service usage. This means we do not collect or store:

  • Your browsing history, traffic destination, data content, or DNS queries
  • Your real IP address
  • Connection timestamps or session duration
  • Your network traffic or bandwidth usage

2.3 Limited Connection Data

We collect minimal connection data to maintain our service quality:

  • The server location you connect to (not your specific activity)
  • Successful connection date (not time)
  • Amount of data transferred per day (aggregate only)
  • Client app version number

This information is used solely for troubleshooting, service optimization, and to prevent abuse of our network.

2.4 Website and App Analytics

When you visit our website or use our app, we may collect:

  • Device information (type, operating system, browser)
  • Anonymized IP address
  • Pages visited and features used
  • Crash reports and performance data

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our VPN service
  • To process your transactions and manage your account
  • To communicate with you about service updates, offers, and promotions
  • To respond to your comments, questions, and customer service requests
  • To protect our services from fraudulent, malicious, or illegal activity

4. Information We Do Not Collect

We respect your privacy and maintain a strict no-logs policy:

  • We do not collect, store, or share your browsing activity, connection logs, or VPN traffic.
  • We do not log your IP address, DNS queries, or network content.
  • We do not track or monitor any personally identifiable information (PII).

Your VPN usage remains private and anonymous.

5. How Safe Cloak VPN Works

Safe Cloak VPN establishes a secure, encrypted connection between your device and our VPN servers using platform-specific APIs. We do not inspect, store, or log any traffic that passes through the VPN tunnel, ensuring your privacy and security across all supported operating systems

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We may share information in the following limited circumstances:

6.1 Service Providers

We may share information with third-party vendors and service providers who need access to your information to help us provide our services (e.g., payment processors, customer support services, cloud hosting providers). These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

6.2 Legal Compliance

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). Due to our no-logs policy, we have minimal data that could be provided in response to such requests.

6.3 Business Transfers

If SafeCloakVPN is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

6.4 Protection of Rights

We may disclose information where we believe it necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

  • AES-256 encryption for all VPN connections
  • Secure server infrastructure with strict access controls
  • Regular security audits and vulnerability testing
  • Staff training on privacy and security best practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

We do not sell or share your data with third parties. However, we may use trusted third-party services (such as analytics or crash reporting tools) to improve the App. These services operate under their own privacy policies.

9. Children's Privacy

SafeCloakVPN services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy@safecloakvpn.com. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Your Rights

Depending on your location (e.g., GDPR, CCPA), you may have the right to:

  • Request access to or deletion of any information we may collect.
  • Withdraw consent for optional data collection.
  • Contact us for privacy-related inquiries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Continued use of the App means you accept the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SafeCloakVPN
Email: info@safecloakvpn.com

By using SafeCloakVPN, you consent to these data practices.